brad brace

4/7/2007

Cathay Pacific Airways Ltd

Filed under: airlines — admin @ 3:31 pm

Cathay Pacific Airways Ltd
Customer Relations Department
5/F, South Tower, Cathay Pacific City,
8 Scenic Road, Hong Kong International Airport,
Lantau Island, Hong Kong

The flight was late into Hong Kong so many passengers missed their connections and were immediately offered new tickets and hotel room. But not me. After a very long wait, I was given someone else’s ticket at first and then repeatedly lied-to (agent’s name: Vanessa W.) about the availability of a hotel room. At first she told me I had to sleep in the lounge, and then that there weren’t any hotel rooms available because there had been a fire — and even later she was uncertain whether a room would be provided! Highly stressful and dishonest treatment of a weary traveller!!! I’m very disappointed by your company. Flight cx839 291106 vancouver to hong kong seat63F alaska ff

no response from cp

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